At FoodNibble, we stand behind our digital products, recipes, and cooking ebooks. Our goal is to provide you with high-quality culinary guides that inspire your kitchen adventures.
Because our products are digital goods delivered instantly via Internet download, we generally offer a strict no-refund policy. However, we understand that exceptional circumstances can occur. Below is our detailed Return and Refund Policy.
1. Digital Products Policy
Due to the immediate access nature of digital downloads, ebooks, PDF recipes, and online culinary courses, all sales are final. Once you purchase a digital product, you receive immediate access to the intellectual property. Therefore, we do not accept returns, exchanges, or refunds for:
- Change of mind or personal preference.
- Accidental purchases (except duplicate transactions, see Section 2).
- Lack of compatibility with non-standard PDF readers (our files are standard PDF format compatible with all major devices, including iOS, Android, macOS, and Windows).
2. Duplicate Purchases
If you accidentally purchase the same digital product twice f a single transaction or within 24 hours, we will gladly refund the duplicate charge. Please contact our support team at [email protected] with your order details, and we will process the refund for the duplicate transaction within 3-5 business days.
3. Corrupted or Defective Files
If you experience any issues downloading or opening your ebook, or if you receive a damaged or corrupted file:
- First, verify you have a standard PDF reader installed (such as Adobe Acrobat Reader, Apple Books, or Google PDF Viewer).
- If the issue persists, contact us immediately. We will verify your purchase and email you a fresh copy of the digital file within 24 hours.
4. How to Request Assistance
If you need help with your digital order, please contact our customer support team:
- Email: [email protected]
- Response Time: We aim to respond to all inquiries within 24 to 48 hours, excluding weekends and holidays.
- Information required: Please include your full name, the email address used for the purchase, and the WooCommerce Order Number (e.g., #1234) f your email.
This Refund Policy is subject to change at any time without notice. Last updated: August 18, 2026.